Privacy Policy

Introduction

Welcome to https://quad-biking-dubai-sports-city.terratrek.net! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our users. By visiting or using our website, applications, services, or products, you agree to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://quad-biking-dubai-sports-city.terratrek.net.
Any mobile applications or software developed by us and downloaded from app stores.
Online services and platforms we operate, such as booking systems, member portals, and newsletters.
Products offered through our website, including digital goods and subscription services.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which we process your data:

User Accounts: When you create an account on our platforms, we collect and store user-provided information such as name, contact details, and login credentials.
Transactions: If you make purchases or payments through our services, financial transaction data is processed, including payment method details, billing addresses, and order history.
Communication: We may collect and retain records of communications with users, including emails, phone calls, text messages (SMS), and live chat interactions.
Feedback and Reviews: Personal information shared in customer feedback, reviews, or surveys is treated according to this policy.

Personal Data Collection

We gather several types of personal data to enhance your user experience and improve our services:

Account Information: This includes your name, username, email address, and any other details required to set up and manage your account.
Payment and Financial Details: We process payment information such as cardholder name, card number, expiration date, and security codes for secure transactions.
Purchase Data: Details about products or services you buy from us, including quantities, prices, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers, advertising IDs, and mobile network information to deliver personalized content and ads.
Location Data: Information about your geographic location when you access our services, used for location-based services and analytics.
Feedback and Reviews: Any comments, suggestions, or ratings shared by users to improve our products and services.
Social Media Information: If you choose to log in via social media accounts, we may collect data from those platforms (subject to their privacy policies).
Product Interactions: Details about how you interact with our products, including page views, clicks, and purchase behavior.

Cookies and Similar Technologies

We use cookies, pixels, and other tracking technologies to enhance your experience and gather analytics:

Strictly Necessary Cookies: These are essential for the functioning of our website and services, ensuring basic interactions and security.
Preference Cookies: Used to remember user preferences, such as language settings, display options, and ad choices.
Analytics Cookies: Collect data about your use of our website, helping us understand user behavior and improve our platform.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to data retention policies that comply with applicable laws and regulations:

Account Information: Retained until your account is inactive for an extended period or as required by law.
Payment Data: Securely stored for the duration needed to complete transactions, followed by deletion or anonymization.
Purchase History: Kept for billing purposes and analytics, with retention periods governed by tax and accounting regulations.
Communication Records: Retained for a limited time after the communication ends for customer service reference.
Other Personal Data: Retained in accordance with legal obligations or until you request deletion (subject to applicable restrictions).

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access and Rectification: The right to access and request corrections for your personal information held by us.
Erasure (Right to be Forgotten): Ability to request the deletion of your data where there are no valid legal grounds for retention.
Restriction on Processing: Under certain circumstances, you can request restrictions on the use or disclosure of your data.
Data Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
Objection and Non-Discrimination: Ability to object to processing based on legitimate interests or to refuse direct marketing communications.
Appeals and Complaints: You can file complaints with our privacy team or relevant supervisory authorities if you believe your data protection rights have been infringed.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any significant changes will be notified on our website, and updated policy versions will be accessible here.

Contact Information

For any questions related to privacy, data protection, or this policy, please contact us:

Email: [email protected]
Postal Address: [Privacy Team Contact Address] (provided upon request)